Responsible Gambling

Our Commitment to Responsible Gambling

Gransino is committed to providing an entertaining and safe environment for all players. We recognise that for a small number of people, gambling can become a problem, and we aim to give our community the tools and information needed to stay in control. This page outlines the warning signs of problem gambling and the support options available, last updated in 2026.

Recognising the Warning Signs

Problem gambling can affect anyone, and recognising the signs early is important. Common indicators include spending more time or money than intended, chasing losses, neglecting work, relationships or finances, feeling anxious or irritable when not gambling, and borrowing money to fund play. If any of these sound familiar, we encourage you to pause and consider reaching out to a support service.

Setting Deposit Limits

Gransino allows players to set deposit limits on their account, helping you manage how much money you commit to gambling over a daily, weekly or monthly period. Once a limit is set, it cannot be increased immediately and any request to raise it will only take effect after a short cooling-off period. This feature is designed to encourage thoughtful budgeting and prevent impulsive spending.

Using Time-Out Periods

If you feel you need a short break from gambling, our time-out feature lets you temporarily suspend your account for a set period, such as 24 hours, a week, or a month. During this time you will be unable to log in or place any bets. This option is available directly through your account settings or by contacting our support team.

Self-Exclusion Options

For players who require a longer-term break, Gransino offers self-exclusion, allowing you to close your account for an extended period or indefinitely. Once self-exclusion is activated, it cannot be reversed before the chosen period ends, and all marketing communications will cease. Players seeking self-exclusion across multiple operators should consult national or state-based self-exclusion registers available in Australia.

Tools for Staying in Control

Beyond deposit limits and time-outs, Gransino provides additional account controls including loss limits, wagering limits, and reality checks that remind you how long you have been playing. We encourage all players to review these tools regularly and adjust them according to their personal circumstances. Staying informed about your gambling habits is a key part of responsible play.

Gambling and Younger or Vulnerable Persons

Gransino strictly prohibits access to anyone under the legal gambling age in their jurisdiction. We also encourage families to use parental control software to prevent minors from accessing gambling websites. Vulnerable individuals, including those with a history of addiction, are encouraged to seek advice from a qualified professional before engaging in any gambling activity.

Seeking Support

If you or someone you know is struggling with gambling-related harm, help is available through local support organisations and counselling services in Australia. These organisations provide confidential advice, helplines, and self-assessment tools to help individuals understand and manage their gambling behaviour. We encourage all players to consult these local resources as a first step toward support.

Reviewing This Policy

Gransino reviews its Responsible Gambling policy periodically to ensure it reflects current best practices and player needs. This page is effective as of 2026 and may be updated from time to time without prior notice. We recommend checking back regularly to stay informed of any changes.