Privacy Policy

Introduction and Effective Date

This Privacy Policy explains how Gransino collects, stores, uses and shares personal information from users who access our online casino platform. This policy is effective as of 1 January 2026 and was last updated in 2026. By creating an account or using our services, you acknowledge that you have read and understood how your data is handled.

Information We Collect

Gransino collects information you provide directly, such as your name, date of birth, address, email, phone number, and payment details when registering an account or making transactions. We also automatically collect technical data including IP address, device type, browser information, and gameplay activity to operate and improve our services. Additional information may be gathered during identity verification or responsible gambling checks.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze site traffic. These tools help us understand how players interact with games and promotions offered by Gransino. You can manage or disable cookies through your browser settings, though this may affect certain site functionalities.

Analytics and Performance Tracking

Gransino uses third-party analytics services to monitor website performance, user engagement, and marketing effectiveness. These providers may collect aggregated or anonymized data about your browsing behavior on our platform. This information helps us refine our offerings and improve overall service quality.

Account Data and Verification

To comply with regulatory obligations and ensure account security, Gransino stores identity verification documents, transaction histories, and account activity logs. This data is used to prevent fraud, verify age and identity, and support responsible gambling measures. Account data is retained for as long as necessary to meet legal and operational requirements.

Sharing Data with Third Parties

We may share personal data with trusted third-party service providers, including payment processors, identity verification agencies, and customer support platforms, solely for the purpose of delivering our services. Gransino ensures that these partners are bound by confidentiality obligations and data protection standards. We do not sell personal information to unrelated third parties for marketing purposes.

Data Storage and Security

Gransino implements industry-standard security measures, including encryption and access controls, to protect user data from unauthorized access, loss, or misuse. Data may be stored on secure servers located within Australia or in jurisdictions with comparable data protection standards. Despite these measures, no system can guarantee absolute security.

Your Rights Regarding Personal Data

You have the right to access, correct, or request deletion of your personal data held by Gransino, subject to applicable legal and regulatory retention requirements. Requests can be submitted through your account settings or by contacting our support team. We aim to respond to all verified requests within a reasonable timeframe.

International Data Transfers

As Gransino may work with service providers located outside Australia, your data could be transferred to and processed in other countries. We take reasonable steps to ensure that such transfers comply with applicable data protection principles, including those aligned with GDPR where relevant. Appropriate safeguards are applied to maintain the confidentiality and integrity of your information.

Updates to This Privacy Policy

Gransino may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Any significant changes will be communicated through the website or via account notifications. Continued use of our services after such updates constitutes acceptance of the revised policy.